• Orders are not considered placed until they are pre-paid for. If an order is requested through Social Media, Voicemail or Store email without follow up with a Store Associate, Conformation and Payment the order will not be completed.
  • You can place your order by contacting us directly at the store 425-283-5445. If you receive our voice mail, please leave your name and the best phone number to contact you and one of our cupcake consultants will return your call as quickly as possible. Please do not leave your order on the voice mail system. We need to speak with you directly to ensure we have all the information to complete your order.
  • We kindly ask for a 48-72 hour notice for all Store Decorated Cupcakes, Cakes, Cake Pops, Cookies and Macarons. Subject to availability. For all Custom Decorated Cupcakes, Cakes, Cake Pops, Cookies and Macarons a MINIMUM of one to two week notice and subject to availability. If there is availability for us to take an order outside of the time frames outlined those orders will be subject to a “Rush Fee” based on the specifics of the order. Minimum Rush Fee is $30.00. We will always do our best to assist you, however there may be certain requests that we may not be able to accommodate.
  • Once you know the date that you would like your order picked up, look at our daily menu on our website. You can order from that day’s menu in any quantities that you would like. If you would like one of our flavors that we do not have on that day you can order it with a minimum purchase of one dozen regular cupcakes or two dozen mini cupcakes.
  • Pre-payment is required on all special orders
  • If you are not happy with your order during pick up we will do our best to fix the order, however no refunds will be issued once the product has left the store or on consumed product
  • There are no refunds on customized cupcakes or cakes.